Best Rate Guarantee

Save at our Hotel in Jacksonville, FL

Rest easy knowing the best Jacksonville hotel rates can be found directly on our website. Review our Best Rate Guarantee below, then book your reservation with the knowledge that you are getting our best available rates.

DoubleTree by Hilton Jacksonville Riverfront guarantees that every hotel reservation booked through our hotel website,, is guaranteed to have the best rate publicly available on the Internet. If you find a rate for our hotel on another website that is lower than the best available rate on the website for the same room type, dates, rate payment requirements (e.g. full prepayment requirement), and restrictions, we will not only match the lower rate, but we will also reward you for bringing it to our attention.

If you find lower rates at the time of booking, contact DoubleTree Jacksonville Riverfront right away and we will match the lower rate at our hotel.

If you have already made a reservation on the website, you may submit a claim and we will honor the lower rate and offer an upgrade, based upon availability.

Learn more about our best rate guarantee policy below.

Best Rate Guarantee Details:

  • If you find a lower, publicly available price anywhere else, we'll match it and give you a $50 credit.
  • If you have found a better price through another booking channel, submit a claim and, within 24 hours, our guest assistance team will determine eligibility and contact you.
  • There are no hidden fees.
  • Booking is quick and easy. If you need help, we're just a phone call away.

Best Rate Guarantee Claim Form

We hope you enjoy your stay at our Jacksonville hotel. If you have found a rate lower than the best available rate on our website, submit your claim here, and we will honor the lower rate.